I am using Device Manager version 2.6.7.0. I am connected to the network and VLAN on which the cameras are installed, but the app only detects cameras in the range 192.168.1.1-254. It does not detect cameras with addresses 192.168.2.xxx. Can anyone help me to adjust the range of IP addresses scanned, please? My subnet mask is set to 255.255.0.0.
Answer by
Rajesh Gupta
To adjust the range of IP addresses scanned in Wisenet Device Manager, you may need to check the settings within the software. It is possible that the scanning range is set to a specific range by default and needs to be manually adjusted. Review the software's documentation or settings menu to find the option for configuring the IP address scan range.
The cameras on my phone are saying cameras disconnected. I scan qr code and it says password that I know is correct is not correct.
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Answer by
Saumya Sharma
The issue could be due to incorrect settings or incorrect credentials being entered. It is recommended to check the settings and re-enter the password to ensure it is correct. It is also advisable to check the connection between the camera and the device to ensure the connection is stable and secure.
Is it necessary to download the app to my PC? How is that possible?
Answer by
Stephen Prastman
Yes. Wisenet Device Manager is not a web-based service which means that it has to be downloaded and installed on your computer in order to work. You can get the application directly from its SI download page, then once the download is completed, extract the installer from the ZIP archive and launch it. I've tested the programs and it runs on Windows 10 PCs (you will need administrator privileges). The first time you run it, the tool will ask your permission to update itself, then it will run without any further issues.
To reset the "Wisenet Device Manager" system, you can typically find an option within the software's settings or preferences menu. Look for a "Reset" or "Restore" option that allows you to reset the system to its default settings.
I am using Device Manager version 2.6.7.0. I am connected to the network and VLAN on which the cameras are installed, but the app only detects cameras in the range 192.168.1.1-254. It does not detect cameras with addresses 192.168.2.xxx. Can anyone help me to adjust the range of IP addresses scanned, please? My subnet mask is set to 255.255.0.0.
To adjust the range of IP addresses scanned in Wisenet Device Manager, you may need to check the settings within the software. It is possible that the scanning range is set to a specific range by default and needs to be manually adjusted. Review the software's documentation or settings menu to find the option for configuring the IP address scan range.
The cameras on my phone are saying cameras disconnected. I scan qr code and it says password that I know is correct is not correct.
The issue could be due to incorrect settings or incorrect credentials being entered. It is recommended to check the settings and re-enter the password to ensure it is correct. It is also advisable to check the connection between the camera and the device to ensure the connection is stable and secure.
Is there a Wisenet Device Manager download version to run on a Macbook ?
Yes, there is a Wisenet Device Manager download version available to run on a Macbook.
Is it necessary to download the app to my PC? How is that possible?
Yes. Wisenet Device Manager is not a web-based service which means that it has to be downloaded and installed on your computer in order to work. You can get the application directly from its SI download page, then once the download is completed, extract the installer from the ZIP archive and launch it. I've tested the programs and it runs on Windows 10 PCs (you will need administrator privileges). The first time you run it, the tool will ask your permission to update itself, then it will run without any further issues.
To reset the "Wisenet Device Manager" system, you can typically find an option within the software's settings or preferences menu. Look for a "Reset" or "Restore" option that allows you to reset the system to its default settings.